ALL Vacuums Sales and Service - Woodbury

I wanted to share some feedback regarding my experience this morning. I brought my Hoover carpet cleaner, the Turbo Scrub 500, in for a repair. I was actually ready to purchase a new machine if necessary. However, as I was opening the door to the store, the person inside said something like, "When it comes to ordering parts, it's not worth it." I hadn't even stepped inside yet, and I replied, "You don’t even know what the problem is." Here’s my advice for improving customer service: When someone walks into your store, greet them with a "Good morning," and if it's not too much trouble, ask, "How can I help you?" Instead of prematurely stating that my machine isn't worth repairing without knowing the issue, it would create a much better customer experience.