Alaska Diesel Electric

I had an issue with my off grid generator. Stefan and Michael responded and took the unit to their shop for repairs. They determined that it could be repaired but cautioned me about how much life was left. His due diligence was greatly appreciated and I chose to replace the unit. Working with Brandy, she provided me with a very reasonable price and they were able to have the new unit installed the next day. I highly recommend this company due to their knowledge, skills and professionalism.

If I could give a minus five ⭐️ I would I will never do business with Alaska Diesel Electric again. The company SUCKS! I spent a fortune on repairs and parts, the sent two technicians out numerous times charging me mileage for both guys. Took the generator to Anchorage twice to do the repairs because they didn’t have parts to repair my generator they removed the starter ring gear from my old flywheel and charged me to replace it. Cost me two new starters! They insisted that I tampered with their repairs on the generator 🤬 told me the generator was located to far from my inverter is why the auto start won’t work. I was contacted by some collection company, I made it clear to them that I was not going to pay the final payment for repairs and haven’t heard anything back yet that was over two years ago. P/S done the repairs myself and it works properly, I will never purchase another Northern Lights Generator

We contacted Alaska Diesel for some assistance. I spoke with a worker named Stephen and he agreed to help out to get my generator working since they were in Anchorage, AK and I live in Soldotna, AK. I live 100% off grid and when I spoke with Stephen he told me he would like to talk to the solar guy directly. There was a lot of back and forth between Stephen and my solar guy. Finally, they got to talk on the phone and not sure what transpired but the solar guy needed to give Stephen an update on the testing of my generator. There have been a bunch of messages left and Stephen refuses to call back. I contacted the manager, Todd Shores for some assistance. I was told by the administration lady that Todd would return my email. Just like stephen, it's been crickets. Now if I would have recieved the promised assistance I would have purchased a new generator if that was needed. I would have even paid the windshield time for someone to come down to help, but since we're being ignored my business will go elsewhere. So if your in a pinch and you need help, you won't get it from these guys. I would save your money or give it to another company who actually cares about their customers.