Annie Tomlinson
We had an absolutely phenomenal experience with this team. Our heat went out just in time for a polar vortex to strike Denver -- with temps in single digits and sometimes even below zero. We talked to someone at AAA electric and plumbing and they said it'd be $7700 to fix the problem, but we'd probably need a new heater in the next year or two and a new one would cost $12,000. That was obviously a punch to the gut so we wanted a second opinion and a friend referred us to this company. When I called, Dorothy took the time to walk me through a reset of the furnace over the phone, obviously completely free of charge. When that still didn't work she stressed how she'd get someone out there in the morning, but to do everything I could to keep the pipes warm in the meantime. When her repair guy ended up with a sick kiddo and couldn't make it she found another guy in the industry, NOT on her team, to come out and look at it. He spent all of a half hour here, said we needed a new control panel and he'd be out the next day to fix it. The next day he arrived on time, spent an hour here installing the control panel, running some tests and voila our heat is back on and running for $450. I will recommend this company until I'm blue in the face. Truly some of the best customer service I've encountered.
