Abilene Machine, LLC - Abilene, KS offers trash compactor repair, and oven repair in Solomon.
Abilene Machine, LLC - Abilene, KS offers trash compactor repair, and oven repair in Solomon.
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5 public reviews
Wide Variety of Parts available and a great price, more of a selection than many of the other guys. Awesome, that they have the ability to get basically what ever you need. Not a large box store, always room to improve with anything but 5 out of 5 stars.
don’t normally have a lot to say about parts companies, but i ordered an overhaul kit from them for a case A504BDT, sent two wrong liners and quickly corrected it within a week. plan on doing more business with them, great customer service and in general good people.
I would definitely rate at 0 stars if it were an option. Purchased a "rebuilt" engine for one of our customers, the engine failed 6 months and less than 40 hours of run time later. Received another "rebuilt" engine from Abilene, now the 2nd engine has low compression in less than 100 hours of run time. Abilene has washed their hands of it by no longer taking calls or returning messages. I have even left voicemails for their "President" and "Vice President" with no return communication. Very disappointed.
Please don't sell things you don't actually possess. I drove three hours round trip to pick up parts that your website, the telephone salesman, and the guy who took my money all assured me were there. The only people who knew a piece was missing were the warehouse pickers. Since these are not OEM parts, all three were necessary. Being told that they would not ship the remaining piece from another location seemed like a problem solving failure. Being told that the piece would be available in six to eight months was just ridiculous. And at no point did anyone take responsibility or offer an apology. I've been doing business with AM for many years, long before the new building was built and before most of the shops were there. I'm not sure how long I'm willing or able to do business there.
Never had a good experience with the parts guys on the phone here when calling the number on the website. They act like they are too busy to help you and are just jerks in general. My suggestion to management would be some customer service training. We've given them several tries and had the same experience every time. If you need friendly help on the phone call shoup, Sloan, ASAP, or any other parts place. Don't waste your time with these people unless they are the only ones with your part. Gving 2 stars instead of 1 because they do have some hard to find parts.
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