A1 Best Appliance Repair

My washing machine went out on me at the end of Sept and a quick search pointed me to A1. Richard responded right away and even helped me troubleshoot over the phone and via text. It was agreed that my washer was done and not worth repairing. So Richard put me in contact with his "whole seller" Manuel to get a "reconditioned" machine. This is where this experience went from great to what I feel like is a scam now. Manuel showed up, installed a new to me machine, and removed the old one. Manuel said there was a 90 day warranty. Once I got a chance to run it, I was immediately getting drainage errors. I would hit continue on the machine and it would finish though. So I just thought air in the lines, it was just installed. But the error never cleared. Richard asked me to contact Manuel for him to come back and check it out. I tried for a couple weeks. It was like I was ghosted. Then Manual responded out of the blue on Oct 24, asking if I would be home at 6pm. Told him yes and then he ghosted me all weekend. When I called him out on Monday, he said he would come back. I just wanted a refund at this point. But now he says he doesn't do refunds. Richard said if Manuel didn't come back then he would check this machine out for free. Its now been a month and Richard stopped responding. I just bought a new washer because Manuel's still wasn't draining correctly and then started leaking. So I'm out $350 on a machine that doesn't work correctly and all the time wasted on dealing with it. Is this what I really get for trying to support a small business? 12.4.25 - update since I can't comment on the response. I've tried texting, using the messaging on your webpage, and email. I guess I've been blocked, ha. I'm done wasting my time. Thank you for that Richard and for wasting my money on Manuel.