Terry Wedding
I called for a service appointment on my Maytag washer due to error codes F1 and F08. The machine would not continue the cycle, and after researching the issue, I learned these codes often indicate a clogged pump. A technician from A&R came out. He did not open or inspect the washer internally. After only looking at the unit externally, he stated that it needed a new pump, quoted me $428 for the repair, and said he would have to order the part. I decided to seek a second opinion. I was charged $80 for the service call from A & R. In preparation for the second appointment, I ordered a replacement pump from Amazon for under $177.82 in case it was actually needed. A few days later, a technician from another company that I called for a second opinion, arrived. He disassembled the washer, thoroughly inspected it, and found that the pump was simply clogged with debris. After cleaning it out, he confirmed that the original pump was functioning properly and did not need replacement. When I asked whether I should go ahead and replace it anyway, he advised against it and recommended returning the part for a refund. He spent about an hour on the repair, cleaned up after himself, and charged $185 for labor and the service call. We have since run multiple loads, and the washer is working perfectly. Based on my experience, I would not recommend A&R for appliance repairs. I encosed a photo of the service call ticket from A&R and washing machine but blurred my personal information at the top for privicay reasons.
