A-1 Heating and Cooling

I had a great experience with this AC and Heating crew from start to finish. They were on time, professional, and extremely knowledgeable. They took the time to explain what was going on with my system and made sure I understood my options before moving forward. What really stood out was how friendly and respectful they were, and they kept everything clean while they worked. You wouldn’t even know work had been done when they left. It’s hard to find a team that’s reliable, honest, and efficient — but these guys delivered. I highly recommend them to anyone needing HVAC service.

This has been one of the most frustrating and unacceptable service experiences my family has ever endured. A1 Heating and Cooling has shown consistently poor communication, repeated missed or late appointments, and a clear lack of professionalism throughout this entire process. We were left without a functioning heater for nearly two months during cold weather, repeatedly being told that parts were delayed, only to later be informed that the parts had arrived incomplete. When technicians finally returned and installed the parts, the heater still did not function. Another part was then ordered, resulting in yet another multi-week delay, and even after that installation, the system failed again. As of now, the heater has completely stopped working, and we are once again facing cold weather with no heat. What makes this situation especially concerning is the total lack of communication, accountability, and urgency. We were repeatedly left waiting, forced to chase updates, and subjected to the same unresolved issue after multiple failed service attempts. At this point, this is no longer a repair issue it is a documented failure to resolve a known problem. We have lost all confidence in this company’s ability to provide competent or reliable service. We are formally documenting this matter and will be filing a complaint with the CSLB. If the owner or upper management is reading this, you should seriously reconsider the staff and practices currently running this operation, as their actions are directly damaging your business and putting customers in unacceptable living conditions. A manager or owner needs to contact us immediately before further action is taken.