Marie Fontenot
I highly recommend to NOT use 402 Plumbing services. In August, one of the pipes was leaking from our water on a Sunday, and Fernando was available and came, which was nice. He charged $100 first. However, he was super sketchy. He said we didn’t have warranty, then I found out we did had a 10 year warranty. He said he called, and was going to get the water heater replaced. He came again, and I thought he was going to take the old one to get the new one, but he decided to replace the pipe instead and charged us another $250. He did not even provided a receipt. Now in December, months after, we are having problems again and called another plumber. Turns out Fernando damaged our water heater, and AOSmith had actually approved getting it replaced under warranty, but Fernando decided not to tell us and just not replaced it. Please do not work with these dishonest people. Read the other comments, I am not the only one with a bad experience.