Wooden Sun

A technician from Wooden Sun came out in November to measure for new vented fireplace insert. He was very knowledgeable and helpful. Said someone would get back to me with proposals for what would work in our space. But radio silence since then. Repeated phone calls, DMs, Facebook, form filled out on website, all go unanswered. Some kind of acknowledgement would go a long way. I understand this is a busy time of year but not responding and following through with no explanation is just bad customer service.

I am not a low reviewer and respect local businesses, however, I had an appointment scheduled and they came out on time and checked out my stove. Attempted to fix it but wanted to follow up to see if additional repairs were needed after consulting others at their business. They requested we buy additional parts, which we did. We called and called, likely over 30 times. Left messages. Filled out the form again. Nothing. I can be understanding it’s a busy time but call your customers back. Horrible experience with this business. My spouse would be the name it's under and I'm happy to give you a call this week to discuss. Thank you for your quick response.