West Automotive

I still can not believe what just happened. They were so kind and helpful in the beginning I paid $560 for registration, tags and to get my car smogged. I made sure with her, i quote (is this for everything)? she insured me that I didn't need to pay anymore just had to keep driving my car until it was ready which I didn't understand but I did anyways for over a month I was so patient with them. At the end after it was ready whatever that mean we were able to get our tag and license plate and she tells my daughter we had to pay other fees and they kept throwing other fees at me and telling me I was rude and wouldn't let me speak. I can not believe this happened to me when I was so patient and tried so hard to understand them. They told my daughter to never come back. Don't worry we will never come back. I was so overwhelmed with everything I just let her speak and just agree with her so we can leave. They knew I wasn't going for it and told us that they will not charge us extra, which should never have happened in the first place. She also told me that they aren't a charity event that just gives out free service knowingly I paid $560 up front so I don't understand why she would say all of that to me and infront of other customers, I was so embarrassed and held in my tears because I was so upset. I really hope and pray no one else have to go through this like did.