Wasilla Lube Express Repair Shop/Auto Mall

I am giving 1 star only because the guy with brown shoulder length hair was polite and nice. I had made an appointment a day and a half ago to get an alignment for the new tires I had purchased from this business. The appointment was at 11am. I arrived 15 minutes early. I sat down in the waiting area. I heard them talking about pushing in a dead vehicle into the shop that had been towed in there 3 days ago. They were asking who would help them push it into a bay to start working on it. So 11am rolls around and my vehicle is still sitting exactly where I parked it. I wait longer and by the time it is 11:28 I randomly ask a mechanic guy that is sitting at the conputer and the lady at the desk when do they think they'll be getting my vehicle in . The guy said so your the appoint for an alignment is at ? I said 11am. He said it should only be a few more minutes and then eventually leaves the room. I continue to wait and it has now passed the time of 11:45. I get up and tell the young man that it is now almost 12 and my vehicle has not been moved to be worked on and my appointment was at 11am and I came here 15 minutes early . I asked him for my keys back and he apologized. My complaint is that the people in general didn't think it was important to update me on the situation and inform me of the timing that they were now looking at to take care of my alignment. Also, from my understanding they thought it was more important to get a towed in vehicle into the shop before my alignment. My alignment by all means of time spent in labor would have been much shorter to be completed than to be working on a dead towed in vehicle. I will never be going back to this business and I will be sure to make sure all my friends and family know the experience that I had.