UGI Heating, Cooling & Plumbing

Final edit: It took longer than I'd have hoped, but they did pay for the damages. I appreciated them standing behind their work, although it doesn't entirely make up for the aggravation they caused. Edit 6/16/20: I did hear back from the company today - they've agreed to cover the damage without argument. I appreciate that they stand by their service, and I'm updating the review for now. I'll revisit it again once the issue is resolved. As a service contract holder, I have historically been quite a strong proponent of UGI. However, my recent experience with the company hasn't been great. The last guy who came out to fix a problem we had took a lot longer to get in contact than he said he would, then told me that there was an additional fix he had to make that would head off future problems. At the time I was grateful for the consideration and forethought, but then subsequently it appears that he made a mistake that resulted in water pouring down through my daughter's ceiling a couple of weeks later. I'm sure it wasn't intentional, but obviously it's upsetting to suddenly discover a dirty waterfall in your child's bedroom. More annoyingly, when I called UGI to get help with my ongoing problem, it took half a dozen phone calls and a full day to get someone to show up to fix it - and I'm still waiting to hear back about the damage to my house. The person I spoke to on the phone yesterday promised that a manager would call me yesterday. They didn't. I just got off the phone with them again - they made the same promise. We'll see. It's possible that UGI will turn this experience around... but it's not looking good right now.

I hate writing reviews. I am a Grumpy old Vet and nobody seems to live up to my expectations as far a Contractor goes. That is until now. These guys are top notch, experts in the field. They replaced my entire HVAC system with Military Precision. All Techs were extremely knowledgeable, friendly and polite. They answered my questions and dealt with my concerns that made me feel at ease and comfortable in my decision to hire this company. The system works great, and I knew there would be some tweaking needed after installation. Once I called, they responded quickly to my calls for service. Again being friendly in addressing my concern’s, and tweaked it, they did Outstanding. If you ever get into home remodeling, I have a Job for you. LOL. Thank you all. I can’t say enough good things about you. Just don't Slack off and make me recant this review! LOL