Trutech Wildlife Service

This company ripped me off. I paid them upfront and after 3 weeks and no one arrived, I was told the work order never got run. After that, someone went to the location 3 times then called me to tell me more work had to be done and a new fee appeared for me to sign and pay which had duplicate charges, plus the previous contract had yet to be fulfilled. 2 people acknowledged I was being double charged.... then... no one ever contacted me again. I followed up with 2 people and silence. This company ripped me off for $1,000 and never did anything. Do not use them.

While I was very satisfied with TruTech's actual wildlife removal services earlier this year, and the pest control technician that we've worked with has been great, I unfortunately will not be renewing with TruTech when my contract expires due to what is some of the worst customer service I have ever experienced. I have been trying to lower the frequency with which I recieve pest control services since early April. Every time I call, I am on hold for at least half an hour before speaking to someone. (Not to mention that if I elect to recieve a callback to avoid waiting on hold, I never get a call back). Every time I speak with someone, I am told they must speak with a manager and give me a call back - guess what.. I have never gotten a call back. I have had some representatives give me their email. When I email them... I never get an email back. In May, I was finally able to request to stay on the phone until someone could speak with a manager. I was told that my service frequency would be lowered - Horry! Excpet that a technitian ended up coming out anyway in May AND now again in June. I have been desperately trying to have this resolved, and I was now told that 1. There is no note on my account that my frequency was ever lowered and 2. they need to speak to a manager and call me back. Mind you, this is from one of the same representatives that ghosted me via call and email before, so I don't imagine a callback is likely. I suppose I will just keep wasting hours of my life on hold trying to talk to someone once a week.

I have had a great experience with TruTech. It started with Jamie Kneale coming out quickly and doing a detailed inspection of the property. He then quickly got Stephen McGregor out there to do the work. Stephen has been punctual with the time he said he was coming out, communicative, and did a great job explaining what he was doing and what he did. He then caught more squirrels than we anticipated and pivoted to provide extra services to come back out. While I hope I never need them again, I would strongly recommend Trutech and Stephen and Jamie.