Toth's Healthy Home Store - Falls Vacuum

A week before Memorial Day (SEPTEMBER 2025) I made the unwise move to trust Toth's with my Dyson vacuum. I was given 2 options - fix it to be able to use it, or refurbish it. Based on price, I chose to fix it. DECEMBER 2025 when I heard nothing from them, I went to the store in search of my vacuum. Julius told me that he couldn't find it and that perhaps it got moved to the Barberton location and that he would call me tomorrow with an update. After the Holidays, I had yet to hear from him so I called again to be told the same thing. A week passed and I called again, he told me that I would have to come into the store in Cuyahoga Falls. I went and the only reason was for me to write my name and phone number on a sheet of paper. What?! He said he would look for it but that it was my fault because I never called and now it is 4 months later and he doesn't know where it is. What!? I had to remind him that I was the customer, and that it was his responsibility to call his customers about their machine. He disagreed and continued to yell at me. A week later I went into the store and spoke with a nice woman who called Julian and he told her that the refurbished vacuum was there. It was NOT my vacuum. He said that he would look again at the Barberton store. A week later I still did not hear from him. I called and he told me he found it and to come pick it up. The vacuum that was presented to me was NOT my vacuum but I took it anyway just to be done with this nightmare. He told me it was refurbished (I did not want it refurbished) and charged me for the "fixed" price $189.00. When I asked him if he was truly going to be charging me this price and was not going to make it right for his customer, he said "nope". The disrespect in being yelled at by Julian to both me and his employee, the unprofessionalism, the dishonesty, and the rudeness would have me give a review of "0" if I could. My vacuum is gone, I never received an apology, he completely didn't care about losing my vacuum and making it my problem, for him dropping the ball for 4 months in addition to making me pay for something that was not mine, speaks to the fact that he should not be in business. I have no words and would highly encourage you to never set foot in Toth's, ever. I should have looked at the other horrible reviews before making this mistake.