Totally Hooked Plumbing & Drains

Bill is an absolute gem (give that man a fat raise!). He tried his hardest to figure out a solution for our aerator—trying multiple times to fix it. He was honest with us the entire time and didn’t sugarcoat the problems we had. We ultimately had to replace it but we always appreciated the time and effort he always gave us! All the technicians from Totally Hooked were amazing. Kristopher installed our new aerator and was professional/kind during the process! The girls in the office were always so kind and empathetic with my septic issues. They were quick to put me on the schedule (almost ALWAYS next day) and answered every question I had. I can’t thank them enough! BDC SEPTIC did us dirty, but totally hooked saved us. Thank you so much!!

Wonderful service and amazing price. Short version: My plumber, his first name is Drake, was polite and professional, fixed my issue, and presented a bill so low that I actually feel guilty. As a result, Totally Hooked will be the first, and probably only company I call from now on for any plumbing issue. Longer version: I had a clog in the main line running from my house to the sewer. I've owned homes for 40 years and never had this issue until 11 months ago. At that time I called Roto-Rooter, and learned that "flush-able wipes" are not flush-able. The plumber ran a snake to clear the cog and gave me a $480 bill. Then 11 months later, after Roto-Rooter's 6 month guarantee expired, the clog returned. I called six different companies, all with very high Google review ratings. Due to a recent cold spell causing burst pipes, availability was limited. Five of the six companies were the big name firms in Jacksonville, the other was Totally Hooked. Before calling anyone, I did some research on clearing blocked lines and decided that this time I wanted to have the line checked by camera to insure that the problem was completely resolved. As you might expect, none of the companies would offer a quote over the phone, which is fair since the customer's view of the problem may not be accurate, but the cost for just the initial service call varied significantly. More importantly, how quickly they could come out to check the problem ranged from the next day to a full week away, with Totally Hooked as the only exception, offering same day service. If you don't know, when the main line is clogged you are hosed. No toilets, no sinks, no showers/baths, no laundry or dish washers, so quick service is key. When Drake from Totally Hooked arrived he quickly assessed the situation and confirmed that it looked like a blocked main line. I asked for his estimate to clear the line and check with a camera and was stunned by his response. He said it was a fixed rate of $69 to clear the main line and no additional charge for the camera inspection. None of the other companies I called offered a free camera inspection, with one company saying a camera inspection would add $425 to the cost of the repair. My main line is relatively long at about 100 feet, and apparently it takes a quick 45 degree turn downward for about 6 feet as the line leaves the house before returning to a more horizontal angle for the remainder of the distance. This made clearing the clog more difficult, but with much care and difficulty Drake was able to clear the line.Then he performed the camera inspection checking the line all the way to the street insuring it was clear. And, here is the big part, the camera inspection showed that while the long horizontal section was clear, the short downward section had a buildup of those "flush-able" wipes that we stopped using 11 months earlier after the initial clog. So, rather than leaving after the initial clearing, as Roto-Rooter did, Drake went back, with water now flowing in the line, and cleared that buildup, and then verified it again with the camera. It was a lot of work, it was the end of the day, he was working outside in the dark, but Drake remained polite and professional. Throughout the process he explained what he was doing and why, showed me the camera screen as he ran the line, and cleaned up completely after completing the work. Obviously, I am very impressed with the quality of the work, professionalism, and the result, all at a cost that was ridiculously below what I was expecting. Hopefully I won't need a lot of plumbing services in the future, but if I do I'll be calling Totally Hooked, and requesting Drake if he is available.