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Totally Hooked Plumbing & Drains
124 service profiles
Plumber businesses and related repair services are available around Jacksonville, FL.
5.0Rating
3Reviews
5Photos
12Services
About this business
Totally Hooked Plumbing & Drains is a plumbing business serving Jacksonville, FL, and surrounding areas including St. Augustine, Atlantic Beach, and Ponte Vedra Beach. Totally Hooked Plumbing & Drains provides core services such as drain clearing, drain cleaning, sewer line repair, sewer line replacement, trenchless sewer repair, hydro jetting, and water heater installation. The business offers specialized services including video drain inspection, emergency drain service, rooter services, sewer pipe lining, and water heater repair.
Plumber
Services
Services and categories listed for this business.
Plumber
Drain Clearing
Drain Cleaning
Video Drain Inspection
Emergency Drain Service
Sewer Line Repair
Sewer Line Replacement
Sewer Line Installation
Trenchless Sewer Repair
Hydro Jetting
Sewer Pipe Lining
Rooter Services
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
How fast does Totally Hooked Plumbing & Drains respond to a drain emergency? +
Totally Hooked Plumbing & Drains offers emergency drain services with rapid response to address urgent plumbing needs.
How often should I clean my drains? +
Totally Hooked Plumbing & Drains advises regular maintenance and professional drain cleaning to prevent clogs and maintain plumbing health.
Can Totally Hooked Plumbing & Drains repair all types of water heaters? +
Totally Hooked Plumbing & Drains provides water heater repair services for various types of water heaters in Jacksonville, FL.
Reviews
5.0
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3 reviews
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Spanish Harlem
Dec 23, 2025
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5.0
Had an amazing experience with totally hooked. Called for an Emergency Sink Leak and who was there for me before Christmas? Totally Hooked. Collin came out and was very clean and informative. Definitely will be using this company from now on. Thank You Collin G.
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Rick in Jax
Feb 5, 2026
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5.0
Wonderful service and amazing price. Short version: My plumber, his first name is Drake, was polite and professional, fixed my issue, and presented a bill so low that I actually feel guilty. As a result, Totally Hooked will be the first, and probably only company I call from now on for any plumbing issue. Longer version: I had a clog in the main line running from my house to the sewer. I've owned homes for 40 years and never had this issue until 11 months ago. At that time I called Roto-Rooter, and learned that "flush-able wipes" are not flush-able. The plumber ran a snake to clear the cog and gave me a $480 bill. Then 11 months later, aft... Wonderful service and amazing price. Short version: My plumber, his first name is Drake, was polite and professional, fixed my issue, and presented a bill so low that I actually feel guilty. As a result, Totally Hooked will be the first, and probably only company I call from now on for any plumbing issue. Longer version: I had a clog in the main line running from my house to the sewer. I've owned homes for 40 years and never had this issue until 11 months ago. At that time I called Roto-Rooter, and learned that "flush-able wipes" are not flush-able. The plumber ran a snake to clear the cog and gave me a $480 bill. Then 11 months later, after Roto-Rooter's 6 month guarantee expired, the clog returned. I called six different companies, all with very high Google review ratings. Due to a recent cold spell causing burst pipes, availability was limited. Five of the six companies were the big name firms in Jacksonville, the other was Totally Hooked. Before calling anyone, I did some research on clearing blocked lines and decided that this time I wanted to have the line checked by camera to insure that the problem was completely resolved. As you might expect, none of the companies would offer a quote over the phone, which is fair since the customer's view of the problem may not be accurate, but the cost for just the initial service call varied significantly. More importantly, how quickly they could come out to check the problem ranged from the next day to a full week away, with Totally Hooked as the only exception, offering same day service. If you don't know, when the main line is clogged you are hosed. No toilets, no sinks, no showers/baths, no laundry or dish washers, so quick service is key. When Drake from Totally Hooked arrived he quickly assessed the situation and confirmed that it looked like a blocked main line. I asked for his estimate to clear the line and check with a camera and was stunned by his response. He said it was a fixed rate of $69 to clear the main line and no additional charge for the camera inspection. None of the other companies I called offered a free camera inspection, with one company saying a camera inspection would add $425 to the cost of the repair. My main line is relatively long at about 100 feet, and apparently it takes a quick 45 degree turn downward for about 6 feet as the line leaves the house before returning to a more horizontal angle for the remainder of the distance. This made clearing the clog more difficult, but with much care and difficulty Drake was able to clear the line.Then he performed the camera inspection checking the line all the way to the street insuring it was clear. And, here is the big part, the camera inspection showed that while the long horizontal section was clear, the short downward section had a buildup of those "flush-able" wipes that we stopped using 11 months earlier after the initial clog. So, rather than leaving after the initial clearing, as Roto-Rooter did, Drake went back, with water now flowing in the line, and cleared that buildup, and then verified it again with the camera. It was a lot of work, it was the end of the day, he was working outside in the dark, but Drake remained polite and professional. Throughout the process he explained what he was doing and why, showed me the camera screen as he ran the line, and cleaned up completely after completing the work. Obviously, I am very impressed with the quality of the work, professionalism, and the result, all at a cost that was ridiculously below what I was expecting. Hopefully I won't need a lot of plumbing services in the future, but if I do I'll be calling Totally Hooked, and requesting Drake if he is available.
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Monessa Salas (Ness)
Feb 9, 2026
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5.0
Bill is an absolute gem (give that man a fat raise!). He tried his hardest to figure out a solution for our aerator—trying multiple times to fix it. He was honest with us the entire time and didn’t sugarcoat the problems we had. We ultimately had to replace it but we always appreciated the time and effort he always gave us! All the technicians from Totally Hooked were amazing. Kristopher installed our new aerator and was professional/kind during the process! The girls in the office were always so kind and empathetic with my septic issues. They were quick to put me on the schedule (almost ALWAYS next day) and answered every question I had. I c... Bill is an absolute gem (give that man a fat raise!). He tried his hardest to figure out a solution for our aerator—trying multiple times to fix it. He was honest with us the entire time and didn’t sugarcoat the problems we had. We ultimately had to replace it but we always appreciated the time and effort he always gave us! All the technicians from Totally Hooked were amazing. Kristopher installed our new aerator and was professional/kind during the process! The girls in the office were always so kind and empathetic with my septic issues. They were quick to put me on the schedule (almost ALWAYS next day) and answered every question I had. I can’t thank them enough! BDC SEPTIC did us dirty, but totally hooked saved us. Thank you so much!!
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