Ameke Baptiste
I had a Mitsubishi heat pump & heat pump water heater installed last year by Kevin. I had issues with getting my CleanHeat RI heat pump rebate approved because even though his company was listed as an approved installer on the RI Energy approved contractor list there was some paperwork or licensing that had to be updated before I could be approved. I handled all the communication between CleanHeat RI and Total Comfort when I felt it really should have been Kevin handling it but I did finally get my rebate. Kevin gave me a very competitive price for the system so I would have given 4 stars if I didn’t have to ask him numerous times to come by to bolt down the heat pump to the pad, he finally did this but I felt that was something I shouldn’t have had to request & should have been done during the installation. Lastly I had a pest control company do an inspection because I was hearing critters in my attic. They informed me that my house is sealed very well except for the areas that the heat pump pipes/wires entered my house. He literally didn’t put anything to block entry into the raceway to my attic or basement making a nice mouse highway straight into my house (the exterior photos show the raceway now blocked by the pest company with rodent mesh, the interior photo was before it was blocked). Luckily, knock on wood & fingers crossed, I have not had other issues with the quality of the installation or the heat pump itself like some other people have noted in the reviews.