GEM Plumbing and Heating

We had 2 very old direct vent gas wall heaters replaced. Evan and Steve are the best. They explained everything and did a awesome job for never putting in these Rianni heaters . Kept me informed and answered all my questions and eased my concerns . Couldn't of asked for two better guys. The electrician and his assistant were outstanding with the fact the house was built in 1925 with older wiring . Chen and his assistant installed 2 dedicated circuit for both heaters to run on and it works out great as now my air conditioner will run on the dedicated circuit this summer. Would recommend all of them for future heating needs .

We put in a ductless system on the 2nd floor (3 units) and a ducted system on the 1st floor w/ a separate dehumidifier unit also connected to basement and the first floor vent system. Pros: Adam and his crew were all polite and respectful to my family and my home. They took the time to explain in layman terms the daily update including any questions at anytime. The Cons do not reflect Adam and his crew in anyway- they just had to do the explaining of why was promised won’t work. Thus preventing us to give a 5 star. Cons: The “Walk Through” (AFTER YOU SIGN THE CONTRACT) in preparation for install, is done by employees that are not going to install it! In the end, where the heat pump was suppose to go in the basement was incorrect, where the outdoor unit was suppose to go was incorrect and worst of all, all intake vents were suppose to be out of sight. But as you can see from the above picture- 1 is not in the formal dining room. An installer should have been involved in the “Walk Through.” Lastly, the contract leads you to believe that you get the “Gem Home Comfort Club Membership” for free for 1 year - I was told by the electrician and their home office it was an extra $500 fee.