Thornton & Grooms

I called Thornton and Grooms for a routine drain snaking because their $99 pricing was clear and straightforward compared to some competitors. I also see their trucks around town frequently, which gave me confidence. Scheduling was easy through their automated system and they were able to get me in the same day. The technician arrived on time, communicated well, and was respectful of the house. Before starting the snake, he took time to disconnect the line in the basement to identify where the slowdown was happening, then proceeded once he had localized the issue. Unfortunately, the snaking did not resolve the problem. The technician clearly explained his findings and wrote them up for us. He offered a couple additional things he could try but was transparent that they only had about a 50/50 chance of success. Instead, he recommended having a specialist camera the line as the next step, which matched what we had seen in our own research. There was no pressure or scare tactics, just straightforward advice. When I went to pay the $99, he said there was no charge because the blockage was not cleared. That was an integrity move. He spent over an hour working on the issue and it would have been reasonable to charge for the visit. We are still deciding on next steps for this situation, but based on this experience Thornton and Grooms will be my first call if we need help again.

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great demeanor and was very professional and helpful. Nick definitely earned a 5 star rating. Thanks Nick! Review for Mike Lilley, Thorton and Grooms technician. Mike was the most detailed and informative tech I have ever had in my home. Mike took his time to show me everything about my heating system and it's performance. Ultimately it was time to replace it. ( the unit was 21 years old). Without Mike's thorough inspection I would not have known how badly I needed a replacement. Tequila , another representative of Thornton and Grooms was able to be scheduled the same day as Mike Lilly's visit to review and contract what heating system we would need to replace our old system. As with Mike she took the time cover all options and recommend what would be the best option. Tequila was knowledgeable, professional and had a great demeanor. Similar to Mike she knew what she was talking about. Tequila was able to schedule an installation of our new system the very next day. Thanks to Mike and Tequila. John Torres and Jesse Smith showed up the very next day to install our new heating system. John and Jesse were professional and unbelievably talented and competent. They dismantled the old system and replaced it with the new one in 4 hrs. They were organized and left everything clean and neat John installed the smart monitor for the system and thoroughly explained how to use it. I can't overstate how coordinated ,professional and knowledgeable this experience has been with Thornton and Grooms. What was very impressive was that they all spoke very highly of the Owners and their customer expectations. They all gave us the appearance that they enjoyed what they did and who they worked with. Very refreshing!!!! Thanks, to Mike , Tequila, John and Jesse! Great coordinated effort. Review for Jacob Priest: Jacob performed a complete and thorough examination of our plumbing. During his inspection he replaced our kitchen faucet and two toilet inner parts, which now work great. Jacob inspected all water lines, sump pump and hot water heater. He methodically reviewed each floor level. On our main floor he inspected all faucets ,showers and toilets.Jacob tested our water for chlorine, hardness etc.,very detailed and he took the time to explain each finding. Afterward he gave us a summation of all his findings and a choice of what we would want to act on. His time spent with us was about 2 hours, his findings were comprehensive and very thorough. Jacob was a pleasure to work with. He had a very helpful attitude and approach. He definitely deserves a 5 star rating. Thornton and Grooms should be complemented for the quality of associates they employ. Thanks, Jacob!