The Heat Pump Store

I cannot recommend The Heat Pump Store and our sales rep, Rhonda Durham, highly enough. We live in a 90s townhouse that was drafty and reliant on expensive cadet/baseboard heaters. Rhonda came out for our initial 3-zone assessment and was a breath of fresh air—warm, humorous, and incredibly respectful of our home. What truly set her apart was her initiative. She worked closely with the nonprofit Verde (who I first heard about via a mailer) to track down every possible incentive and discount. Because of her extra effort, our entire installation cost thousands less than what our neighbors paid for comparable systems. The installation took place in mid-November (scheduled about 3-4 weeks out). The crew was fantastic: kind, upbeat, and very clean, which I appreciated since they had to work most of the day across all three stories of our home. Rhonda even stopped by during the install to walk us through the system and ensure we felt confident. A month and a half later, the system is a total game-changer. It’s working perfectly and our home is finally comfortable. If you’re looking for a heat pump, ask for Rhonda!

I don't leave reviews, but I can't say enough good things about Rhonda and her crew! Rhonda worked with me to get a two zone ductless heat pump split for my old single wide. Rhonda seriously went above and beyond to find a way to make this possible for me! It looks beautiful, works great! So quiet! I am toasty warm and it kicks on to keep the house warm when the fire starts to burn down! Looking forward to the heat and AC in my bedroom this summer! No more noisy energy sucking window units! I couldn't be happier. The gals and guys who did the installation and electrical did clean work, listened to my preferences, and they went over everything I needed to know. The electricians even put the required outlet by my deck where I could make use of it. Rhonda said I could call her any time if I had questions, and she would even come back by to help if I needed it, and I believe it, she has been so great. Everyone deserves a pat on the back (and another burrito). I bought them lunch and they sat with me and ate their lunch. Everything was perfect! You are in good hands with Rhonda and her crew at The Heat Pump Store.

I had a great experience with The Heat Pump Store! Tim really took his time and explained all aspects of our ductless heat pump install. He was very knowledgeable and had excellent tools at his disposal to streamline the process and calculate the heat load for the house to ensure the equipment was the correct size for the space. The technical crew did a great job keeping the install aesthetically pleasing with great attention to detail. Thanks so much Heat Pump Store!