Nate Sterling
I do want to note that when we signed the contract, we put down the deposit for both the sump pump and the egress window projects all at once—this was about a year ago. At that time, they told us there was a three-day refund window, but the actual egress work won’t happen until next year—so I never got a real chance to measure or decide on the project’s outcome before committing. I also want to point out another issue: when they came to install the downspouts, they said if any power wires were cut, they would not be legally liable for any damage—saying that was on us as homeowners. This didn’t sit right with me, as I was told by other contractors that the person doing the work is always responsible. After making these changes, there still was water issues and they told use they could either charge us additional money to do it right, or do a dry well in the front yard. We chose the dry well. After the dry well was installed, the water issue actually became worse. During winter, water discharged across our driveway and sidewalk froze over, creating hazardous conditions (photos attached). Between the upselling and sudden additional costs, the delayed timeline, and these liability concerns, we’ve lost trust in their ability to follow through—especially with a bigger project like the egress window. For that reason, we’ve decided to cancel and request our deposit back. I hope sharing this helps others consider all the details before committing.
