Sundberg America - Appliance and HVAC Parts

If you’re thinking about buying appliance parts here, save yourself the headache. When I first called, the woman on the phone was flat‑out nasty. I gave her the number I had for a high‑limit thermostat (a universal part, mind you), and instead of helping, she bit my head off because it wasn’t the “model number.” She told me someone would have to come down in person. Fine. So my friend and the woman I was buying the part for went to their office. The guy they dealt with was just as rude as the gal I spoke with. He found the part and quoted $50. Meanwhile, the exact same part was online for $23. Even if they had come down to $40, I would have bought it locally to support Billings businesses. But here’s the kicker: they didn’t even offer a price match. That’s the simplest way to keep money in the community, and they couldn’t be bothered. I own seven houses, and I can promise you I won’t spend a single dollar with Sundberg again. This experience is exactly why people order online instead of dealing with places like this. Thanks for nothing, Sundberg. Bye.

My call to check on availability of parts for my dryer was quick and helpful. They set aside the parts kit I needed for pickup later that day without requiring pre-payment. Getting the parts was quick and easy with confirmation of what I needed. Support info helped point me in the right direction for finishing the repair and the kit price was very fair. Great experience and will start here if/when I need other appliance repair parts.

Happy with the salesperson that helped me but the pricing here is terrible. I paid a Discounted price of $45.90 for a dryer part that I could have purchased anywhere online for $15 or less with free shipping. No need to gouge local buyers just because they are the only place to buy appliance parts in town. The salesperson told me that it was a genuine manufacturers part and what I had seen online would likely not be. Do I care? The reviews of the parts online were exceptional and therefore no need to rip people so badly for the same part.