Stove Depot

My family purchased a Green Mountain Daniel Boon pellet grill for me as a present from Joe at the North Clarendon, VT Stove Depot. My wife said Joe was extremely helpful in helping her choose the grill that was right for our grilling needs. When we picked up the grill and assembled it the grill had an issue with the auger and wouldn't feed pellets into the burn chamber. I called and spoke with Joe, he told me they would exchange the grill with a new one. They drove 30 miles, delivered the new grill and took the old one with them. This was an outstanding experience from the purchase to the customer service. I would highly recommend the North Clarendon Stove Depot to anyone.

I bought a Green Mountain Grill from the store 6 months ago. In talking with the salesman they pushed the advantages of buying the grill from a distributor like them rather than a Traeger through the mail. Here we are 6 months later and the grill doesn’t work. I called 3 weeks ago and scheduled a repair appointment. They confirmed the appointment and then NO ONE SHOWED UP. I called the store and they confirmed the repair man was supposed to show up. They then called back and said they would not service them grill. THEY WOULD NOT HELP A CUSTOMER. This is most unbelievable since they confirmed the appointment 3 weeks before!! It ruined my plans to smoke a Thanksgiving Turkey. They also would not take a return of the grill since they wouldn’t repair it. They said they had no plans to stand behind the product and wouldn’t help me. Thank god I am not working with them with something more important like my pellet stove to keep warm. NOT SOMEONE TO DO BUSINESS WITH IN A COMMUNITY FILLED WITH SO MANY FINE BUSINESSES.