Ian Jansma
Price-gouging and poor service in the time of coronavirus. I took my phone with a cracked screen to Dave for replacement. I was charged $150, which is an extremely inflated price, even for Kodiak standards. The screen was fixed about a week later, but the speaker was no longer working (it was certainly working when I brought it in). I asked Dave if it was possible that he forgot to reconnect a speaker wire during the repair. He said it was impossible. He said he would charge me $75 to look at it again, plus parts and taxes, etc. When I suggested that he stand by his repair job, he said, "you're just like everyone else here, you want your (expletive) fixed but you don't want to pay for it." Indeed, I refused to agree to another overpriced repair and walked out with my still-broken phone. Later, I took the phone to a repairman in Anchorage who, for $35, confirmed that Dave had simply failed to reattach the speaker wire after repairing the screen. It's a real shame that Dave has such an unhelpful attitude toward the good folks in Kodiak who pay him handsomely for his unearned monopoly on phone and computer repair. I hope soon Kodiak will have some much-needed competition in this field.
