Spence Hardware & Supply

Copied and pasted from an email that I submitted on their website: This morning, Sunday, 8/17, I visited your store and was helped by Robb. I wanted to let you know, if you don't already, what a wonderful employee you have in him. I had a project that I needed advice and recommendations in order to complete. Robb provided us with that information and more. He had a great sense of humor, was very kind and patient, and was very knowledgeable. Having been a customer service manager many years ago, I know that you can teach people a lot of things, but you can't really teach them to care about others, and to be conscientious. You were either wise or lucky to hire well. I lean toward the former, because I have encountered a few pretty exceptional employees at Spence over the last few years that I've lived here. Saturday night, there was a competent young man who helped me to preliminarily assess the materials that I would need. (I wish I could recall his name - but I do remember that he was wearing boots that he mentioned were passed down to him from his dad.) With his good ideas, I returned to purchase this AM when Robb was so helpful. So many retailers these days lack an emphasis on training and customer service; Robb and his young colleague exemplify both - a refreshing change from the status quo! I hope they are both well-cared-for and appreciated in your organization. Thanks to Spence Hardware and Robb for helping to start my project - and my Sunday - off on a positive note! Liz Johnston