SOS Plumbing & Heating

Did a great job fixing my sink and replaced shutoff, will have them back to do more work in the future. Very polite and professional. Easy to talk with. Had Sos back on December 16th to replace my boiler, and hot water heater. They did a great job with the installation, had heat the same day. They stayed till I had heat. Came back the next day for couple touch ups and clean up. The pricing was great New boiler looks great have continuous hot water. And now have a lot more room in the basement.

This is a longer review, but I encourage you to read it because it’s full of helpful details if you ever find yourself in an emergency like I did. On a Saturday morning, my cast iron sewer drain cracked and sewage started flooding into my basement. As a new homeowner, I was incredibly overwhelmed and unsure of what to do. Jacob, the owner of the company, came out on very short notice, even though it was after hours. He was calm, professional, and immediately connected me with a cleaning company that responded quickly, handled the cleanup, and gave me clear guidance on what steps to take next. Jacob understood how urgent and stressful the situation was, and made every effort to get me on the schedule as quickly as possible. He was transparent about the pricing, which I found to be very reasonable considering the scope of work involved. Matt, Adam, and Jake arrived early and worked throughout the day until the job was completed with great care and attention to detail. It was clear they treated the project as if it were their own home. They were professional, thorough, and also brought a positive attitude that made the entire experience much easier to handle. Everyone I interacted with whether through Jacob’s team or the partners he referred were honest, compassionate, and genuinely cared about the outcome. Because of the exceptional service I received, I’ve already scheduled a follow-up appointment for preventative maintenance. The name SOS is fitting—they truly came through during a moment of real crisis. I’m incredibly grateful to Jacob and his entire team, and I highly recommend this company to anyone in need of dependable, responsive, and trustworthy service.