Dawn Muddiner
In October, I entrusted Shulan’s with several family heirloom rings to be resized—pieces that carry deep personal and sentimental value. What followed was a frustrating and disappointing experience that I feel compelled to share to warn others. After four weeks, no work had been done on the rings. I then waited an additional week just for them to be returned to the store for pickup. During this time, I called multiple times seeking updates and received conflicting and inconsistent explanations each time. I was first told the rings would be finished in another week. On a later call, I was told all but one ring were complete, and that the remaining ring needed to be sent to a platinum specialist. On my final call—before I ultimately requested the rings be returned—I was told they were still waiting on an estimate. These contradictory responses left me feeling misled and honestly lied to. When you entrust irreplaceable family jewelry to a business, transparency and honesty are the bare minimum—and I did not receive either. I’m sharing this because I don’t believe my experience is unique, and others deserve to be aware before handing over items that cannot be replaced. It’s especially disappointing because I make a point to support small, family-owned businesses over large retail chains. Unfortunately, after this experience, I will not be returning to Shulan’s.
