Shanna Lemon
Would not recommend working with this business. Recently had a sewer pipe burst under our house with major sewage back-up and consulted this business for work. Was warned by our insurance that they have had prior issues with this company but decided to go forward with them anyways. Fast forward two weeks, with approval from our insurance called in for an update regarding our service. The receptionist is absolutely lovely by the way, very nice and kind. The manager/ owner however puts himself on the phone and states “Why would I want to come out and do the work when I haven’t gotten paid.” We were quoted over $10,000 form Servpro. Needless to say my husband and I did not appreciate the tone we were given or having to play mediator between our insurance and them. Our insurance had called 3x that week with no reply from this company. Leading myself to have to call in and see where we’re at with the process. Anyways we went with another company out of Charleston and were only charged $3,500 for the clean-up and all remediations. For even more work then we were originally asking to be quoted for. 3 plus weeks of sewage water underneath the house at the end of the ordeal when we called the day of discovering the issue…