SERVPRO of North Raleigh

Micheal Badzick was from the beginning of the Reno with ServPro was spot on , listened to me, explained the process, to get me back to my home as it was. He is a hardworking man of his word kind of guy. And I ask questions and he would answer truthfully. He had a great crew, Roger, Alex and Rafael. Drywall, (a lot) painting, walls molding, ceiling, as well as demolishing, hardwoods, and subfloor not in great condition. Micheal, took control and very calmly said that, they would repair the subfloor. And not to worry! And I did not worry. I knew he had it under control! His crew with a 5 Starr rating😉 Roger, Rafael and Alex put down the prettiest hardwoods! No squeaking , no popping! They are perfectionists! They worked so hard and they left the house cleaned up everyday. I would recommend them in a minute. Everyone of them were so respectful and kind. I had gone through a renovation of my master bath finished in September 2025 and it was a nightmare! Dealing with insurance companies, claim managers, estimators, alone takes a toll on you! And not every Reno manager is a Micheal……and Roger, Rafael and Alex were not your run of the mill construction guys! They take pride in their work! I am 80 yrs old and I KNOW what quality work and craftsmanship is! These guys care! Thank you for the beautiful job, all of you!! for hanging the chandelier, for sweeping the floors, Rafael getting on his knees cleaning hardwoods, Alex painting painting , drywalling Measuring, scraping…, Caulking…. Listening to classical music! 😜 Laying the vinyl in laundry closet! And Micheal keeping me informed basically everyday! Great guy! Sincerely, Nancy Rogerson I so much appreciate everything The mitigation guys were great as well,

My experience with ServPro started off okay but went downhill quickly and ultimately left my flooring issues unresolved. After water damage in my home, I initially met with one contractor. Then there was a several-week to nearly one-month gap before I met with another contractor. Once I finally selected my flooring, I was later told those floors were unavailable, so I had to choose a different option altogether. When it came time for installation, the crew asked to come earlier than scheduled. I agreed, even though it meant them starting the day before Thanksgiving. Unfortunately, the professionalism was lacking. The team of about five workers were goofing off, playing soccer in my yard, left my water hose out, and overall did not carry themselves in a professional manner. I could hear them cackling and playing music the entire time I was upstairs. The flooring adhesive was also applied incorrectly the first time, which the contractor admitted they were having issues with. After they returned the next day and completed the job, there were multiple areas where the flooring was not laid correctly and began lifting up. I immediately reported the issues. I scheduled two separate appointments for someone to come out and correct the flooring, and no one showed up either time. By the third attempt, I expressed my frustration after repeatedly providing my availability with no follow-through. Then the contractor wanted to send someone on Christmas Eve. Despite this, of course I continued to receive messages requesting me to submit the final payment. I ultimately emailed them stating I would not release payment until the flooring was properly repaired. As of now, a guy came back out but the flooring issues are still not fixed in some areas. For the amount of money spent (through insurance), the quality of work and lack of accountability, communication were disappointing. I would recommend shopping around and comparing other options before committing to ServPro for flooring work. (Photos are of the incorrect work done the first time)