SERVPRO of Henderson/Boulder City

After a major water leak from our laundry room, I called Servpro and I am so glad I did because after few minutes, Tyler and Sofia arrived to the house. Tyler explained the step by step process of what they are going to do at that very moment and the plan afterwards. While Tyler was checking the rest of the house to see the extent of the damage, Sofia was already accounting the items that are being affected and move stuff to stop &/or minimize the damage of the affected items. Few moments later, Mary arrived to the house as well and helped dry the floor downstairs and helped Tyler remove the padding of the carpets upstairs. They removed at least 4 heavy big bags dripping with water. Tyler is so nice that he even lend us his portable light since our power and water were shut off for safety purposes and we had a light for the night. The following day, Tyler and teammates came early to vacuum the rest of the water and brought fans and dehumidifiers to help dry the ceilings, walls, floors, and just the whole areas of the house being affected by the water loss. Thank you so very much again Tyler, Sofia, & Mary!

I was impacted by a fire in a neighboring unit, and I truly don’t have the words to fully express the gratitude and appreciation I feel for everything Servpro has done for me. The content manager, Josh, demonstrated outstanding attention to detail, empathy, and professionalism throughout the entire process. He took the time to listen carefully to my concerns and ensured I felt heard every step of the way. Even when faced with unexpected changes and additional requests from my insurance adjuster, he remained resilient, responsive, and professional in handling my case. Sofia, Diana, Nick, and Chris were incredibly thorough with the inventory process and treated both my belongings and me with the utmost respect and care. Their professionalism and compassion made a difficult situation much easier to navigate. While I sincerely hope I never have to go through something like this again, I know exactly who I would call if I do. I highly recommend Servpro to anyone in need of their services.

The team of Juan Canto, William and Sugeiry was amazing. Excellent and professional service, friendly and very thourough with their job. Explained everything that needed to be done and kept updating throughout the entire process. And answered any questions we had. They left our stores kitchen looking amazing after the entire process. You can see they take pride in their work. Will definitely be using them again in the future for services, and definitely recommend this team to anyone needing their services.