Senate Termite & Pest Control

This is my first year in my home and thus my first time experiencing the scratching sounds coming from the crawlspace and attic. Mike came and was able to quickly identify entry points and show me where rodents have been enjoying the accouterments of my home. He helped to provide a personalized solution and had an amazing tech (Alicia) at my home to begin the process within days according to my schedule. I can truly appreciate the friendly professionalism, timely response, and the added value that “23 years of experience” brings.

I would have given the service one more star if they were more honest about their business. I loved the idea of a service that could use safe chemicals around the inside the home and outdoors. Upon the first spring indoors the person came in with a tank that indicated what she was going to spray was toxic, I asked her about it and she agrees that it wasnot safe around pets. I have both a cat and dog. I was told initially they only used safe chemicals but that was not completely true. They do have pet safe sprays but you have to directly ask them to bring it rather than the poison. The service is $50.00 dollars a month but they only come to spray every 3 months, so you are looking at $150 everything they come to spray, and you are locked in for a year so you are paying $600 for a person to spray around your home. I do not know how well it works for fleas but I have not seen as many spiders as I had without their service. So the tldr Good They take their time to really spray It is easy to contact them when there is a problem They have pet safe chemicals if you ask them They will touch up the chemicals in your home if the pests start coming back They contact you before they come to spray They are punctual Bad They charge you for the months they do not spray (they spray every three months) They are more likely to bring the poison rather than the safe chemicals Im not sure if the safer chemicals actually get rid of the pests, I put my pets in a separate area in my house when the sprayed the first time They are door to door sales people they will try to upset to you even after you buy into their service They need to be 100% honest and open about their service, I learned a lot about what they actually do after I paid and signed. I was misinformed on how many times they come to visit. The services is not bad but you would be so much better if you were open and honest with your clients. I really do not care about anything other than what you do, when you do it, how much it costs and how can I contact you if theres a problem. That being said next year I will not be renewing my service just because I was misinformed about the service I was given.