Schoenbauer Furniture Service, Inc.

My husband and I recently experienced a major move, which unfortunately resulted in significant damage to several cherished pieces of our furniture. The headboard of our bed was fractured beyond simple repair, our dining room table’s elegant high-gloss finish was marred—likely due to weather exposure—and our bedroom dresser top was left with unsightly scratches. Faced with these damages, we turned to Schoenbauer for restoration, trusting them with our most valued possessions. Schoenbauer not only repaired the most severely damaged items offsite but also skillfully handled additional repairs in our home. Throughout this stressful ordeal, we were fortunate to work with several exceptional Schoenbauer employees whose expertise and dedication truly set them apart. Justin coordinated our claim with accountability, timely updates, and a focus on our best interest. His customer service was excellent. Daniel examined each item, offered honest assessments, and identified those requiring offsite repair. Highly knowledgeable about furniture and attentive to detail, Daniel did our onsite repair with care and pride, restoring our furniture professionally. Michael and Luis picked up the furniture respectfully and handled it with care. Their skill in dismantling and reassembling left us confident in the process. Each item was returned in beautiful condition. We are eternally grateful to Schoenbauer for the outstanding care provided in repair of our furniture. While we don’t idolize our material possessions, we take great care of them because we’ve worked hard for every penny spent. Schoenbauer’s great work ethic in restoration aligns with our values 100 percent!! Thank you for the gift of the service you provided. It was nothing short of an absolute miracle!!

$1100 does not go far for a repair, but seems great compared to the customer service. This company was selected by my moving company to provide an assessment and repair for a damaged hand carved table worth thousands of dollars that was destroyed. I will not focus on the mediocre repair as that is only half the issue and not the worst part. My major problem with them is two-fold: 1) They will not stand behind their work. The repair degraded the first time it was completed resulting in a substandard product. After it was repaired for the second time they told me it will never fail again, but that they could not provide a warranty because it would expose them to too much liability. If it will truly never fail again, there would be no liability. What they are really doing is shifting the risk to me as the customer. 2) Mike made a promise to me and did not follow through. When he called me to ask that I remove my review he agreed that a hole through the top of the table was never going to be fixed to the original state and they he would send an email saying so to the move company. He never followed through with that and instead the repair was adequate, something that should have been left to an impartial party. It seems that their desire to continue to be considered by moving company for these repairs has made them happy to live with one disgruntled customer. I hope that you are not the next person to receive the same treatment that I did. Because of Mike Schoenbauer, I am forever stuck with a damaged piece of furniture with damage I was not fully compensated for, and which reminds me of this terrible experience every time I sit at it and see the damage they could not repair. I would stay away from a company that has so little trustworthiness and refuses to stand behind their work and their word.