Bay State Heating & Air

How many positive things can be said about Bay Heating & Air Company and the owner, Ray Goshen. I have worked with them for several years now. I have an annual renewable maintenance contract for heating and air conditioning. I always trust their work, because they give me good reasons to do so. They are extremely professional, knowledgeable, informative, dependable, punctual, reasonably priced, and a joy to work with. Ray has always been amazing and trustworthy. I encourage everyone to reach out to him. You will not be disappointed.

After getting blown off for the second day in a row by one of the big companies in Fredericksburg, I called Ray at Bay State Heating & Air and explained my uncomfortable predicament and that it was about to drag into a fourth day. Regardless of the fact that I wasn't informed until almost 4pm that the other company wasn't going to make it that day, and then calling them shortly after, Ray ensured me that he could have someone here within the hour. He came himself within 45 minutes. He located the malfunction really quick, had the part on-hand and had me up and running almost within an hour of calling. And even though everything seemed fine at that point, he went over the rest of the system very thoroughly to ensure that the replaced part was the actual root cause and not caused by something else that was going or wearing out. He put in the extra time to make sure that my system was going to stay up and running efficiently for the rest of the season. Punctual, honest, thorough and very, very reasonably priced! They're now my go-to for all of my future furnace/AC routine maintenance and repairs!!!