Schneller Knochelmann Plumbing, Heating & Air Conditioning

I called Schneller Knochelmann when my furnace stopped working. The technician told me it could be repaired, but strongly pushed replacing the entire unit instead. They used aggressive same-day sales tactics, saying the quoted price was only valid that day. I agreed to the replacement and have regretted it ever since. From the moment the new furnace was installed, it was problem after problem. Right away, it couldn’t cool the upstairs at all. We had multiple nights where the upstairs temperature was over 80 degrees. Schneller Knochelmann sent several different technicians, and required multiple follow up calls from me before they admitted that the furnace had been installed incorrectly and sent a more senior tech to fix it. Only then did it finally cool the upstairs properly. Fast forward to the following winter where we called them again due to an odor. Their technician said there was a gas leak in the furnace and that a special part had to be ordered to fix it. After the part was installed, though, the odor continued, so we called a plumber, thinking it might be a plumbing issue. The plumber could not find any plumbing issue and when I mentioned the previous gas leak in the furnace, he asked if he could check it. Good thing he did because he discovered that it was still leaking gas. He said the gas line connection at the furnace was done terribly and was leaking - he fixed it immediately. Unfortunately, it didn’t end there. A couple of months later, the furnace stopped blowing hot air altogether. I called a different HVAC company, and once again, the issue was traced back to incorrect installation by Schneller Knochelmann. The new HVAC company fixed the problem and I will be using them from now on. Between the aggressive sales tactics, repeated installation errors, constant follow-ups required on my end, and a gas leak that was never properly fixed, my experience was extremely frustrating and alarming. I strongly recommend staying as far away as possible from Schneller Knochelmann.