Ethan Biron
A few months ago, I needed a radio and HVAC system installed in my car. I didn't realize these components were independent to one another so when I bought a radio from them, they informed me they could install the radio but couldn't order a part for an HVAC system and I had to find it myself. Understandable. They were very patient and flexible with my schedule in order to get these things installed. They were kind enough to install both things at the same time when I finally found an HVAC. Once I had both components, installation took days. I'm sure they had a very busy schedule and couldn't get to it promptly but communication on that would've been appreciated. I dropped my car off on a Thursday and didn't pick it up until that Tuesday. The radio worked great. Until it stopped working all together. No lights or anything worked on it. I called Josh and explained my situation to him. Instead of apologizing for the malfunction or anything, all he said was "so, is there a question?" No, I just called you guys because I wanted to say how great of a job you did on my radio that doesn't work. I was delighted to hear that there would be a diagnostic fee of $140 trying to figure out the issue. I would imagine that diagnostic screening would be (and frankly should be) complimentary on account of they just worked on my car and something they did failed. I certainly don't appreciate his attitude and I don't agree with there being any additional charge to figure out what they did wrong. I understand the company needs to make money, but this isn't the move.