R.E. Smith Oil and Tire Co. offers engine diagnostics, brake repair, suspension repair, and auto repair in Norwood Young America.
R.E. Smith Oil and Tire Co. offers engine diagnostics, brake repair, suspension repair, and auto repair in Norwood Young America.
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5 public reviews
With all of the terrible reviews already I don’t need to say much. Doesn’t keep good records. Doesn’t know his own pricing. Very rude owner. It no wonder why they don’t have much business And it will only get worse with Russ’s mentality!
The owner is very rude. He put a large dent in my car while towing it and then tried telling me my car was already heavily damaged. It was not. My car was in near perfect condition. I offered him the chance to fix the dent but he just hung up on me. I will never set foot there again. Take your car to ProAuto where they are professional.
They were suppose to tow my truck to my shop and they just pulled the fender off and charged me $150 for pretty much nothing. Then they made us drive the truck back to our yard. The tires had huge gashes in them. Told us if there were issues to call for a tow or stop in the next town and get new tires. Pretty worthless guys. I DO NOT RECOMMEND THESE PEOPLE TO ANYONE.
So, I called to get a price on installation for an oil filter adapter gasket for my Impala. One of the easiest things do on a vehicle. I called and spoke with someone who had no idea what I was talking about and said there wasnt a mechanic around to give me a quote. The owner called me back in about a half hour and said they need to see the vehicle first to give me a quote. ... .. WHAT??? For a simple oil filter gasket!? He claimed that he won't give me a quote and to just bring it in, even though I live a half hour from their shop. Guys - ANY other shop would be able to give you a quote on time, labor, and parts For your vehicle. If ZERO stars was an option, you bet they would be getting one. SAVE YOUR MONEY PEOPLE. Bring your vehicle to ANY other shop.
The mechanic isn't straightforward about the cost of labor and the job. My 2006 Nissan Altima engine died and I knew what the problem was. It had a blown head gasket. The engine had 250000 miles on it and I knew I wasn't going to repair it. Instead I wanted to replace it with a used low milage engine. I told the mechanic about it but he still had another mechanic look and spend time on it and ended up paying $200.00 on it for what you call it a "diagnostic fee". He didn't even tell there was a diagnostic fee when a mechanic looks at it. When the car first arrived at the store he had a mechanic look at the car immediately. I think that is the way the customer gets hooked for the bill even if the customer decides not to get it fixed. I see a lot of cars sitting around at the parking lot and I think some of the customers can't pay or afford the diagnostic fee so they just left it there. Service is very slow as well. After the engine arrived at the shop it sat for 10 days. At the end I got fed up with his fraudulent service and moved the car to pro auto transmission. They seem very professional and they moved the car the very same day and it would be done in few days. Also there quote was a lot better and didn't take 2 weeks to get a quote to replace the motor. Smith and Oil is a bottom feeding car repair shop in oder to make money they need to manipulate its customers
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