Chris Milton
We contacted Ranshaw after seeing their strong reviews and hoped for a good experience. Our call was regarding a drip and a knocking sound coming from one of our radiators. After the issue was diagnosed, we were told the radiator valve needed to be replaced. The technicians, Albert and Michael, were polite and professional. My wife asked for an estimate, and Albert mentioned he needed to step out to his truck to prepare it. When he returned a few minutes later, we were quoted $746 for the valve replacement. We were also charged a $125 service fee, which would be deducted only if we proceeded with the repair. Unfortunately, we were very disappointed with the quote. The price was over three times higher than other estimates we received for the exact same work. Paying the $125 service fee and being expected to spend over $600 more for a simple valve replacement felt unreasonable and left us dissatisfied overall.