Plumb Shield Plumbing

The vacuum breaker on an outdoor faucet had failed during our latest freeze resulting in a busted frost proof pipe extension. This was not discovered until nearly a month after the freeze when attempting to use a garden hose. I called Plumb Shield and let them know the about the issue and informed them that it was NOT a pressing matter. They lady on the other informed me that, if i would like, they could have someone to my house within a few hours for an estimate. Terry and Damian arrived slightly before the prescribed window, allowed me to voice my concern and hypothesis, provided theirs, gave me a quote, and once I agreed promptly got to work rectifying the problem. Once all was done they then showed all that had occurred and went over some warning signs to be on the watch for so as to prevent this type of damage from occurring again. Very prompt, transparent, and professional. Thank you to Terry and Damian.

All I can say to service of this company and team that came out to fix my problem was AMAZING. Discovered leak in my flowerbed and made a call. Next day arrival and communication by Nathan and team (Damian and Terry) was outstanding. He walked me step by step as to what the issue was, what next steps are, walked thru pricing and anticipated completion. Ended up having to replace my old gas heater as well. Also amazing was that Nathan and team worked around my time schedule and school pickup. Well organized and communication by office team to arrange city inspector, as well as, notice of arrival of city inspector within 2hr window was great. Absolutely outstanding group of individuals.. highly recommend for your plumbing needs

I had an excellent experience when Damian and Terry came to flush my hot water tank. From start to finish, the service was professional, efficient, and friendly. They arrived right on time, explained the process clearly, and made sure everything was done thoroughly. I appreciated how respectful they were of my home, leaving the area spotless once the job was complete. My hot water system is running perfectly now, and I feel confident it’s been properly maintained. It’s rare to find service that combines skill, honesty, and great customer care—but Damian and Terry delivered all three. I’ll definitely call them again and highly recommend them to anyone needing water heater maintenance or plumbing work.