Piedmont Technical Experts

JB is the best! Knowledgable in both hardware and backend/innerworking of networks. We had a power failure cause our network to become impossible to use (VOIP phones had to be rebooted constantly, credit card readers offiline, wifi only). JB worked with us to diagnose and troubleshoot to track down a rogue DNS running off an old wifi router that was still on the network and started causing all the problems, replaced that device, and we were instantly back up and running!

After my husband passed, I found myself in the unfortunate position of losing all access to his computer files, which included important information about our home and other important data. I had tried using a popular chain store to recover the files but they were unable to get everything due to the complexity of my husband's computer. A friend referred me to Jonathan who exceeded my expectations. He responded promptly to my initial query and then kept me updated at every step of the process. Not only did he come to my home to pick up the monstrosity of a computer, but he also personally delivered the small hard drive onto which he had transferred all of the files, something I could have easily picked up. Jonathan went above and beyond and I cannot thank him enough. I now have peace of mind with access to all the information I thought I had lost. I would highly recommend Piedmont Technical Experts and will call on them again if needed.