Pella Windows & Doors of Utah

I had an excellent experience with Pella Windows! Jareth M. came out to repair a bedroom window and my sliding glass door, and I couldn't be happier with the results. He was incredibly professional and respectful of my home—he even took their shoes off without being asked, which I really appreciated. He were polite, well-dressed, and provided high-quality service with a very quick turnaround time. It’s rare to find technicians who are this mindful and efficient. Highly recommend!

I got my double front doors installed today by Luis and Javier from Pella. The installation went smooth and quick and they even took the time to come out during a snowstorm to knock everything out for me. They were very courteous, respectful and thorough with every detail throughout the process. The doors look absolutely beautiful and they did such a fantastic job for me. Super stoked on how everything turned out. I was updated and informed and communicated with throughout the entire process from the very beginning. I would definitely recommend them for anyone who is looking for some high quality work for their home. 10/10 would easily use them again in the future!

Pella Windows and Doors of Utah has great customer service. Pella products are aesthetically pleasing. However, Pella engineers have designed a door locking system with major flaws, and they do not guarantee customer satisfaction. I wonder if my salesman received a higher commission to get rid of these doors. Our door’s locking system has completely failed four times in the past eight years. The doors have a ten-year warranty. It gets to the point that the door will not latch at all. Pella has refused to replace the door with another style; they will continue to replace the locking mechanism until the warranty expires. Our knob/lock was replaced again January of 2026 - the fifth fix we have had. We hope it will hold out as it seems to be more sturdy than the previous ones. However, if it also fails, we can only hope the local office follows through with their pledge to get us a whole new type of door, or we will need to replace the doors ourselves.