Pay Less Repair Services LLC

This business had positive reviews online so we decided to use them to repair our 3 yr old Samsung refridge which wasn't cooling the fridge but the freezer portion was work properly. “Ty the Repair tech assigned to the case, had good reviews same as with the company. So we felt good using them for the repair. Ty arrive on time as scheduled , very friendly and approachable. After chatting with him, he seem knowledgable in his field so we felt at ease. After his inspection on the fridge he say a part need to be replaced and we were ok with it so proceed with the service althought the cost was highter than we expected nearly $700. He came a few day later with the part to complete the repair and said it it will take 24 hours to get back to normal temperature and not to open the fridge during that time. 3 days later we checked and it still wasn't working. We call again and he came again, he messed around with the fridge and said we need to order another part for an additional fee ( fee include in the cost I mentioned above). He came again to install the part and said wait a few day before opening the fridge. We waited 2 day and agin it not working. After much frustration and already having purchased a new fridge for temp use, we finally decided to issue a refund so we both aggreeed that would the best option. I receive a partial refund of $350 due to Ty's limited ability to issue refunds and was told I will receive the difference at a later date. On 8/29/25 I notified Ty the partial refund was received and to please proceed with the refund for the difference. As of today I have not received it nor have I been able to get in contact with him or owner DeMarco or anyone the office. I email the company numerous time but no respond. Very disappointed but their lack of communication and poor business practice. As a result, my next option will be to report them to the BB for poor businesses practice . Work of advise, do not use this company for any kind of repairs.

I have used this company a few times. The first couple of services were minor diagnostics, and the company was very helpful in solving the issues. Recently in May, I called them for an issue with my dryer, and for which I was charged $553.26, which solved the problem. This is less than 2 months ago, and now the same issue came back. I have tried to call them for days and left a message that the same issue came back, so that they can come, as the fix is still under warranty. I also left a message, so that someone can call, but no one is responding to my calls. On every instance, I am speaking with their AI bot. I will provide an update and upgrade my ratings, if they get back to me and solve the problem.

Zero stars would be more accurate. I called this company because of the excellent reviews. My 3-year-old refrigerator was accumulating ice in the upper corner of the door, on the freezer side. I could see some drops all over the side of the door due to condensation. This technician said it was the ice dispenser part that wasn't closing and it was allowing air inside. He charged me $559.69 for the ice dispenser and labor cost. Just the part was $269.99 when I checked the cost of this part in Whirlpool, it was $65. He charged me $200 over the regular cost of this part. He guarantees the work for 90 days. The next day after he changed the part, the problem continued. He charged me so much money for nothing. When I called to tell him that the fridge has the same problem and I expected that for the money he charged me he would come back and fix it. He said the labor won't be charged but if the part is needed I have to pay. I told him that I'm not going to be paying for more parts because he made a wrong diagnosis. He has a responsibility to give an honest assessment and charge when he resolves the issue. I'm not going to be paying for overcharged parts because he doesn't know what he is doing. I don't think I'm the only person who feels cheated and taken advantage of after dealing with this company. After dealing with this person, Im under the impression that all these positive reviews are not coming from real customers, or at least most of them. Do yourself a favor and don't get deceived by the name. You would end up paying more, no less. I feel robbed.