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Water Heater Repair
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Pipe Repair
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Boiler Repair
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We are repeat customers for a reason. Justin responds quickly to calls and promptly gets in motion. He analyzes the situation, explains the problem in terms we understand, presents problem solving choices, then to gets to work. He is meticulous, honest and takes pride in a job well done. PacWest will always be our “go to” for plumbing needs.
I recommend Justin and Pac West Services to my neighbors and friends. Most recently Justin replaced the bathroom sink drains on three bathroom sinks in my condo. One of the sinks was replaced also. He replaced the fill valve on one toilet. Justin has helped me with kitchen sink issues and he installed a water heater in the past. He has my trust due to his reliability, thoroughness and willingness to explain what he's doing and why. His work has never failed in my experience.
PacWest replaced my 15+ yr old water heater and upgraded the set up to make it safer for us. They worked with my budget and availability and helped me prioritize for the long term. Both Justin and Justin were informative, professional, thorough and relatable- from inspection/assessment, planning/quoting and install. I highly recommend them! We will be calling again for some bathroom upgrades as soon as the budget allows.
We purchased a home that ended up needing more work than we originally thought. I spoke with several plumbers and ended up using Pacwest because of the amount of time and effort they put into giving us viable options with pros and cons given our situation.
They communicated well with expected start times, possible delays, and variable costs that they couldn't address until they opened up walls to better assess.
Justin and Eric did not leave the house the first day until they had restored our gas and felt comfortable leaving us with a working system.
If you want transparency in costs, good honest estimates as to what can and can't be done and why, then choose Pacwest.
Update 4/2020. Almost a year later we were faced with another major repair which involved the house sewer line. we got several opinions because this was a major undertaking. Again we chose Pacwest. We didn't choose them for having the best price. We chose them because they had the best advice and we knew that they would treat the home like it belonged to a dear relative. What started out as a one month repair and replace turned into a 3 month demo and renovation due to the hidden damage. Justin and his crew worked tirelessly with updates, and suggestions every step of the way. We are grateful for their services and highly recommend them to anyone with a leak or major project. From small to all give them a call.