Trudi Rich
We paid $1100. We didnt' realize that we were also getting a $50 a month plan. They present this to you on a small device and not paperwork handed to you. So my husband was upset when they came and put boxes outside of the house to charge $50 a month So he called to have them remove them since our HOA provides that service, I even showed the guy when he came to get his boxes that were almost right next the ones from the HOA. The owner says my husband yelled at her. She says he said he wanted to cancel the service that came with the $1100 contract that was shown on the contract BEFORE there is an OPTION to add bait stations for a charge of $50 a month. I thought, then we should be getting some money back she says no he cancelled the 1 year of warranty service that came with the $1100 contract. It was almost idiotic. She was trying to say we paid in full but wanted to cancel the warranty that was written into the contract. They just didn't want to come out anymore because we didn't want the $50 a month service or use them for pest control. I said; but you've been here 2 or 3 times since that incident when he supposedly yelled and cancelled, she says she was just doing us a favor but now it's cancelled. I was extremely nice, tried to reason with her, how could that make sense to anyone. Scammers. I referred someone else to them before this happened but I see they aren't using them anymore either. 2/23/2026 Thanks for your feedback but google did allow me to attach something and in our several conversations you never mentioned this email. I have never emailed you anything. If my husband emailed you, you didn't mention that either. I personally never received an email from you ever. You actually did mention dates for conversations that you personally had with him, not me, but never mentioned an email either way I tried to explain he was talking about the bait stations, that was the service that we did not want. The other service was already complete and the contract is written to imply the warranty was for the intrusion. I am the only one home when they came to my house. I was NEVER once rude to anyone who came here. I had them give me cards to give my neighbors and even referred one and she used your service. They thanked me and I would say hello to them everytime I saw them on the street. That is a bold faced lie. I was never anything but kind to your employees. I told you and showed your employee that there are and were bait stations outside. No where does it say our warranty would be voided if we didn't use your bait stations. You only told me on the phone after you refused to come back out. But again, Thanks for the feedback! I'm not going to reply again. We live in the same area, we run our businesses out of the same building. The way you treat people and your nieghboring small business owners is awful. That is all.
