Nu Flow Alaska, LLC

I felt compelled to leave a review for Nu Flow Alaska, LLC. I am having an issue with a stand pipe stoppage. From my first Nu Flow phone contact with Chante, it was very clear that quality customer service is a fundamental element of their organization. Chante immediately put me at ease and put a smile on my face, with her kind demeanor. The next time I spoke to her, she remembered me, which always feels nice! She was so personable and I appreciated the way she let me know what to expect in the process. And then, there’s Rock! He was still working on a job, but took a moment to reach out to me to connect. I could tell by background noise that he was busy, but he made me feel like my needs were his primary concern. He really listened to me as I described the problem. This man was so honest and told me that I might benefit from a diagnostic consultation from another company before utilizing Nu Flow’s services. He was not just out to make a buck. He provided recommendations in a very non-biased manner and never tried to rush me off the phone. After speaking with him, it was agreed that services with Nu Flow Alaska might be premature. To my surprise, Rock called me the next day to ensure I was able to find a contractor to diagnose the problem. You just don’t find that kind of customer service anymore! I felt genuinely cared about. He encouraged me to reach out if I have any further needs. I did not get to experience their craftsmanship, but if it’s half as good as their customer service then I know it will be phenomenal! Just based on the positive interactions with Chante and Rick, I would absolutely recommend Nu Flow’s Alaska and will not hesitate to reach out to them for future needs! They are a first class company!

We had 2 other drain contractors come out to fix our problem with a broken drain from the garage. The 1st contractor couldn't fix it. The second, also a drain re-liner couldn't do it and wanted to have another company saw and remove the concrete so they could put in a new drain pipe. Rock, from Nu Flow, came out and gave me a bid that was much better than the other companies. His confidence and professionalism was readily apparent. Within a day or two, he and his crew came out and made the repairs. They were definitely the professionals in that business. All were knowledgeable of what they were doing and worked as a well organized team. I'm really glad I was able to find them. My only regret is that they weren't listed when I searched for drain cleaners and repair companies. It would have saved me much frustration. Really glad they came out. Oh yeah, they also gave a 10 year warranty on the pipe relining. I highly recommend them.