Ken Blaisdell
On a cross country road trip my Toshiba laptop suddenly refused to boot up. We were in Abilene KS (Eisenhower Presidential Library) and I searched for "computer repair near me." Geek Squad and such came up but I've had very bad luck with the "big box" techs. Jeff's company also came up so I called him and working over the phone he walked me through getting my hard drive out of my laptop and connecting it with a cable to my wife's laptop. Then he got online with it remotely and began a diagnostic process that eventually got me up and running again. When we made it home to AZ he got back online with my computer, walked me through connecting a new solid-state hard drive and then using TeamViewer cloned my old drive to the new. It actually took three tries but Jeff stuck with me until it finally succeeded. I cannot say enough about Jeff's talents, knowledge, and his perseverance. His phone number is in my speed-dial! Five stars!
