Mr. Rooter Plumbing of The Oakland-Berkeley Area

Had a very smooth and positive first experience with Mr Rooter, especially with our technician Alfredo! I called to make an appointment and they had one available the next morning. I received a text 30mins before the appointment to let us know Alfredo was the assigned technician and on his way. He was punctual to the appointment, and after walking him through the issues, he explained the job that needed to be done clearly. The quote and details were pulled up upfront on the iPad, with flat rate pricing that also listed the components that would be replaced. Alfredo himself was very courteous, knowledgeable, and very helpful. He guided us through the whole process with clear explanations of what he was doing. Besides fixing the immediate problem, he also took some steps to diagnose multiple other possible root causes of the issue. I very much appreciated that he didn't put any pressure or push with going for a larger or broader jobs. When I also shared about some auxiliary concerns, he went above and beyond to provide additional recommendations and information. I was very grateful that he was our assigned technician - thank you! Mr Rooter came highly recommended by a neighbor - so while I didn't do much as much research on how it compares - I would go with them again in the future again given how positive this experience was.

Arrived home to a pool of water all over the kitchen floor. Found we'd sprung a leak in a line under the kitchen sink past the shut off valve. Thank heavens Alex was able to come out within hours. He confirmed we'd shut off the water correctly, inspected under the house, explained everything he was doing, and then offered multiple levels of solutions to choose from. I wasn't in a state of mind to make a big decision and so he offered to come back the next day. He returned promptly the next day and did the work in a few hours. There was never any pressure to do more than what we were comfortable with; we'll definitely be calling Mr Rooter and Alex when we're ready to do more work! Highly recommend!