Mr. Rooter Plumbing of Cleveland

First I was told my window was noon to 4 pm. I got a call at around 10:15 that the tech would be at my house at 11AM, making me hurry to get home in time. Tech reviewed kitchen sink, tub, and recommended a valve replacement for the kitchen shut off and provided the quote. Tech started in the tub. I heard him talking to himself. After a little while, he got his stuck snake out of the drain. He then started on the kitchen sink. After a while, a second tech showed up to help him with the sink. They worked together and got the sink working well. The second tech must have left. First tech showed me the stacks for the toilet and tub, and explained why he recommended replacement and said he would send a quote. He told me about his stuck snake, he wasn’t going to charge me for snaking it, but it was draining slowly still. I told him it wasn’t draining, but he insisted he put more water in it. I then went to the shutoff and asked if it was replaced. He thanked me for reminding him. Fixed it, I paid and he left. I went into bathroom. Tub was not draining at all. I grabbed my auger. Sent it down five times. Pulled out three large clumps of hair. Tub is now draining. Not as big of a deal to me since I wasn’t charged, but if it was someone incapable of clearing it, just wanted to let you know.

Matt Omilion did an incredible job replacing our water heater. Despite their estimate service being down for over an hour, he stayed late and ensured the job was done properly. He was very knowledgeable and happy to answer any questions that I had. He brought several items up to code - such as adding a shut off valve to the pipe feeding the heater. He thoroughly checked for leaks and provided us with a high level of confidence in reliability and safety. We would definitely hire Mr. Rooter (and Matt) for plumbing related issues again in the future. Thank you!

Mr. Rooter was able to schedule a technician very quickly to assist with clogged plumbing with our kitchen sink. They both snaked the line and did a high pressure flush which doubled the price I was paying. It was great service and they were able to fix my problem quickly, I just thought the price was a bit high. But maybe that is common when you need someone there quickly. Overall I would recommend them for a job where you need something fixed quickly. Very professional and courteous.