Mr. Appliance of Arlington

I had a repair man come out today and he quoted me the price of $800 just for parts for the repair of my Viking oven which is only 4 years old. He told me the only problem was the hinges in the door and each hinge would be $400. I was shocked! But I trusted him so I went ahead and agreed to purchase them through Mr Appliance. After the repair man left I felt like $1100 (which was how much he charged me for everything) was way too much. I immediately called the Viking distributor myself and was able to get the hinges for $200 a piece. I called Mr Appliance office directly and asked to cancel my order that the repair man put in. It was less than 30 minutes after he left. I was transferred to a manager, Donna, and she said she was unable to give me a refund because she already processed the order. This is the most dishonest repair company I have ever dealt with!

From start to finish, our experience with Mr. Appliance was exceptional. The receptionist was friendly and helpful in scheduling the appointment. The technician, Christian, was incredibly professional and knowledgeable. He thoroughly assessed the issue with our washing machine and provided honest advice on whether a repair or replacement was the best course of action. The part arrived sooner than expected, and the Receptionist promptly scheduled a follow-up appointment to minimize our inconvenience. Christian’s attention to detail was impressive, even going so far as to wear shoe covers to protect our floors. While I can't say for certain if the repair cost was the absolute lowest, I believe it was fair considering the high level and quality of customer service we received. I would highly recommend Mr. Appliance to anyone in need of an appliance repair.