Kelley Reilley
I recently took my car to Mercer to get a quote for repairs. I was charged over $100 for a diagnostic test that took 10 minutes, and is free at any mechanic shop in SLC I have taken my car to(the machine cost $40 on amazon). "Luckily" the owner was there to address this. He proceeded to make highly offensive and overly personal jabs at my fiancee and I, after we let him know we were unaware of the diagnostic fee and are now planning to do the work elsewhere. He stated that, "we were not living in the real world", "expected to have work done for free", and "did not care about people OR his workers being paid"... I still came back to tip the mechanic heavily for the diagnostics after being disrespected by the owner... My fiancee and I are both EMTS, and dedicate ourselves to being hard workers for little pay to save lives. BECAUSE WE CARE. The worst part is I had just come by the day before to fill my tires; brought over a full Pecan Pie from Windy Ridge Bakery for the guys at the shop, slice of Apple Pie from Windy Ridge Cafe & cash tip for the guy named Josh who filled my tire, and fresh baked dog treats for the owners dog (I'm a sucker for pups). I have done the same for all local businesses on Iron Horse like; Good Earth Markets, Offset Brewery, Urban Sailor Coffee, The Yarn store, etc. Anywhere I go, if I can, I bring baked goods and dog treats. I love this community and still cannot believe how my gesture was thrown back in my face like there were 'strings attached' and I 'expected free work'. I left feeling humiliated after the way the owner talked to us and will never go back.
