Master Sliding Doors

If I could leave zero stars I would. We got completely scammed by this “company”. As other reviews stated, you are basically talking to a call center & we were told numerous times that a “manager” would call us back and this mysterious manager never did. We had leaking water in our tracks and were ensured that a tech would come out to assess the issue and give us a quote for free. The tech came out the next morning and also ensured us that he could fix the problem of the water leaking in our tracks into the house, gave us a very vague quote and just started working without consent or explanation of services and replaced all our rollers and tracks and didn’t even clean our tracks, left screen doors off the tracks, was done in less than an hour and charged us over $5k because we have 8 doors. Didn’t even give us an invoice or itemized receipt until we called multiple times again and when he sent it, it had a different company name on invoice. And he continued to assure us that we had a 5 year warranty and that the water leaking issue would be fixed. A week later with a mild rain the exact same amount of water leaked into the tracks into our house on every single door.. we called the company and they sent out the and tech who clearly had no idea what he was doing and did nothing but take another screen door off the hinges and move some dirt around in the tracks saying the problem should be fixed now and maybe he could caulk it which would cost us more.. we’ve called to complain to the company many many times since and the always say the manager will call us right back and that never happened. Even the tech couldn’t get a hold of whoever that is while he was at our house. We are very upset to be taken advantage of and deceived like this as new home owners and did not care if our rollers were fixed, only wanted to fix the water leaking issue which we still have. Please don’t make the same mistake we did and STAY FAR AWAY FROM THIS “COMPANY”!!!

I called this company and I have to admit that they were very fast to send a technician out. However, when he came he told me that my sliding door was leaking due to bad rollers. We pointed out that the track was below the tile level and the worker said that was not the problem. He quoted me 600 to fix the door guaranteeing me that it would no longer leak. We agreed to get it fixed and when we asked about the warrantee his whole demeanor changed. He suddenly didn’t have the piece to fix the door. He put my door back together and even left out a screw. He then told us that he would come back the next morning to do the job. I contacted him after he left to confirm the time for the next day and despite reading my message he did not bother to answer. It is obvious that he was going to try and convince us that the rollers were the problem when they were not. He wanted to make the sale. Later we had another company come out and they confirmed that the tile is the problem. Not the rollers. I was very disappointed with this company. I chose them based on the reviews and what I encountered felt deceitful. I would not do business with them again.

On 05/27/2025 we had one of their technician fixing some of our sliding glass doors. He quoted $3,166 for the job which also included 5 (five) years of maintenance warranty. The technician ask to write the check to “Sliding doors 4u”. The check we wrote has been cleared by Wells Fargo Bank. Today is June 4th we still didn’t receive the receipt. I called the office 3 times. Every time was told that the manager will call me back. Still nobody called.