Lauryn Bonanno
We have both bought and had appliances serviced by Marc's. Sales, A+ Everyone is friendly, knowledgeable, professional and kind. We never leave with questions unanswered or leaving their store without buying the necessary appliance and wanting to go somewhere else. Service Techs, A+ Professional, respectable and just straight forward, they don't sugarcoat anything and will tell you if an appliance is worth repairing or if you are better off getting a brand new one. Scheduling C- , Uses AI bot to field calls. Could do better on retuning calls more timely and getting their ducks in a row before calling up clients directly. We will continue going to Marc's for all our appliance needs but I advise skipping the scheduler AI slop bot and selecting the option to speak with sales. If you need general upkeep/preventative maintenance then you can schedule online which is really convenient.